General

Please reach out to us on the product you are looking for and we will be more than happy to update you on stock availability.

We are glad you asked! Our products are designed and manufactured across the world, including Malaysia, Indonesia, and China.

We have a retail space where you can come in and try out the goods. You can find our showrooms at 122 Muirhead Ave ,Trenton New Jersey, US 08638 and in California.

Shipping and returns

You can view our Return and exchange policy here.

If you have placed your order via https://oliverandsmith.com you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request via email atsupport@oliverandsmith.com

You can choose to either pick up your products at our warehouses or have them delivered to you. Simply choose a delivery date at the checkout and our team will deliver on your preferred date, from Monday to Friday. You may opt for same-day delivery, subject to availability. You will also receive a tracking number for each delivery.

Delivery is free.

Need help? You may opt for our additional assembly services at $75 USD. Our staff will deliver your product and assemble it for you right at your home. Please prepare the space for assembly prior to our arrival.

We deliver in New Jersey and California, within 50 miles of our warehouse-stores. Delivery will be progressively extended to the other states, so stay tuned!

Yes, you can now request delivery on your preferred date, between Monday to Friday. Same- day delivery option is also possible, subject to availability.

If you have already decompressed or unfolded your mattress, we suggest donating them to charities like Red Cross and other charities that provide local pickups. You can even donate them to churches or any nonprofit organization as long as they can give a proof of donation or receipt. Send your proof of donation to support@oliverandsmith.com so that we can start the refund process.


If you cannot donate the mattresses to a charity or nonprofit, you may also dispose of them at a local disposal or recycling center. Some organizations provide free pickups for furniture disposal, check with your local authority. Remember to ask for a disposal receipt, together with the address and contact details of the disposal location and/or photos of the item being removed. Then forward the information to support@oliverandsmith.com and we will begin the refund review.

We are working to offer furniture removal services soon. But right now, we do not offer removal services just yet. Check with your city if they offer pick up services for mattress or furniture disposal.

Yes, someone needs to be available to receive the products during the delivery. If you cannot be home, please have a neighbour, friend or someone else receive the products on your behalf.

If you’ve purchased an Oliver & Smith product from our partner retailers, the best thing to do is to reach out to the retailer directly for support on return or cancellation instructions.

Unfortunately, not yet. Our orders are shipped on Mondays to Fridays from 9am to 5pm.

Mattresses

Our quality spring mattresses are engineered to last while providing optimal comfort. Our hybrid memory foam mattress series is for those who want it all, or want to transition from traditional spring to a quality foam mattress. 

Our memory foam mattresses provide ultimate comfort by moulding around your body's contours. It’s highly energy absorbent and soft, making it great for people with back problems as it supports the spine in perfect alignment.

Our hybrid memory foam mattresses are engineered to give you a cooling sleeping experience. They offer maximum comfort by conforming to your body for a good night’s rest.


Oliver & Smith Mattresses need a strong and sturdy base! This can be a platform or box foundation. All our mattresses are compatible with adjustable bed frames and bed bases too! 
Avoid springs in your foundation to prevent a sagging mattress. If you're looking for a strong base with awesome storage options, look no further! Find sturdy bed frames and platforms in our store today.

It may take a full 72 hours for your mattress to decompress and reach its full height. But feel free to sleep on it the first night, it’s absolutely safe.


If your mattress cover comes with a zipper and a label that says washable, you can go ahead and remove the cover to be washed. Other mattresses and covers do not need removal and are not washable, so please leave the cover on if there is no washable label.

All our mattresses are 100% Green Foam Certified. They are made of non-toxic and eco-friendly material so that you can make your dreams of better sleep come true.


Yes, rotating your mattress every season will prevent uneven wear and extend mattress life. You can also flip your mattress if it is specifically marked as a double-sided mattress, look out for the label! Flipping a regular one-sided mattresses can present too much pressure on the comfort layer and cause damage to the mattress.

We recommend taking your mattress out as soon as it is delivered. Also, remember that you can return mattresses anytime within 100 days of delivery.

Our mattresses are compatible with most bed bases! Any bed bases, platform beds, a slatted base, box springs, bunkie board, or adjustable bed frames work. For the best support, we recommend a flat surface for your mattress base. 

Fret not. While our mattresses take about 48 to 72 hours to fully decompress, sometimes this process can take up to a week. You can still sleep on the mattress while waiting for it to fully decompress. Actually doing so will help the process!

If after one week your mattress has still not reached its full height, reach out to us and we will help you with a warranty claim process.

For the best night’s sleep, we designed our Oliver Smith mattresses to be made from 100% Green Foam Certified Cooling Foam and natural, organic cotton. Our organic Mattress Line is engineered to create a cooling sleeping experience.

All our mattresses at Oliver & Smith are 100% Green Foam Certified.


All our mattresses at Oliver & Smith are 100% Green Foam Certified, meaning that they are made of the highest-rated non-toxic foam available. All of our mattresses have been tested and meet rigorous safety requirements so that you can sleep with peace of mind.

We have a chemical-free fire barrier in every mattress.

Our beloved mattresses come in the standard US dimension, which you can find below.

Twin: 39” x 75”

Full: 54” x 75”

Queen: 60” x 80”

King: 76” x 80”


If there are any spots or stains, you can clean with gentle soap and a clean towel. Do not drench the mattress and foam. It is always best to use a mattress protector to prevent any liquid from staining the mattress.

Beds

We do have weight limits, but they are just suggestions. Many reviews show that our beds are able to stand greater weights.



Twin: 250 lbs

Full/Queen: 500 lbs

King/California King: 500 lbs

(Excluding the mattress)


Box Springs are not required for our bed frames, as our platform beds come with slats.



All the tools needed are already provided in our packaging.
 All you need to do is read and follow the instructions that come with the delivery boxes, it’s that easy!

All our beds are designed to have slats on the frame level so that mattresses sit on top of and not inside the bed frame.


Mattresses are sold separately. You can shop for our comfy mattresses here.

Warranty and Finance

You can read our warranty policy here.

When you buy our products directly at Oliver & Smith, you qualify for a limited warranty, no registration required. Just remember to keep your proof of purchase. Terms and conditions apply.  

We always try our best. But despite our efforts, sometimes mistakes do happen. If there are any faults in the products or any manufacturing defects, we will help you sort it out as soon as possible. If you would like to start a warranty claim, please submit a request via email at support@oliverandsmith.com and we will take care of it.


When you have purchased our product from Amazon, Wayfair, Walmart or other vendors we work with, you can enjoy a longer warranty when you register your product with us here.

Generally, you need to pay a sales tax if your order is delivered within the states of California and South Carolina.

Customer support

1-833-502-2500

Send a message

support@oliverandsmith.com