General FAQ
How do I know when an item I want is back in stock?
Reach out to us and we'll update you on availability right away. Call (833) 502-2500 or email support@oliverandsmith.com.
Where are Oliver & Smith products manufactured?
Our mattresses are designed in the USA and manufactured using globally sourced premium materials. Every foam layer is CertiPUR-US certified.
Where can I try out an Oliver & Smith mattress?
Visit our showroom at 122 Muirhead Ave, Trenton, NJ 08638. Come in, lie down, take your time.
Do I need a box spring?
No box spring needed. Our mattresses work great on platform frames, slatted bases, or adjustable foundations.
Mattresses FAQ
Can a mattress cause back pain?
Yes — a mattress that's too soft, too firm, or worn out can throw your spine out of alignment and cause pain. If you wake up stiff or sore, your mattress may be the culprit.
How do I know if my mattress is causing my back pain?
The clearest sign is waking up with pain or stiffness that improves as the day goes on. If you sleep better on a different surface, it's likely your mattress.
What is the best sleeping position for the back pain?
On your back with a pillow under your knees, or on your side with a pillow between your legs. Both keep your spine properly aligned through the night.
Can foam mattress cause back pain?
Only if it's too soft or doesn't provide enough support for your body type. Our mattresses use high-density foam layered with spring systems to prevent this.
Why does a foam mattress hurt my back?
Try adjusting your sleep position first. If that doesn't help, a mattress topper can add support. If pain persists, it may be time for a new mattress — we can help you find the right one.
Why does my mattress not reach its full height?
Mattresses take 72-96 hours to fully decompress after unboxing, sometimes up to a week. Sleeping on it actually helps speed up the process. If it still hasn't expanded after a week, contact us and we'll sort it out.
How do I clean my mattress?
Spot clean with mild soap and a damp cloth. Never soak the foam. We recommend using a mattress protector to keep it fresh long-term.
Can I wash my mattress cover?
If your cover has a zipper and a washable label, yes — remove and wash it. If there's no zipper or label, leave it on.
Shipping and Returns FAQ
What is your return policy?
We offer a 100-day return window. If you're not happy, reach out to support@oliverandsmith.com and we'll take care of it.
How can I cancel my order?
Email support@oliverandsmith.com before your order ships and we'll cancel it right away.
What if my mattress has already been decompressed?
Donate it to a local charity, church, or nonprofit and send us proof of donation. We'll start your refund immediately. Alternatively, a disposal receipt from a recycling center works too.
Do I need to be home for delivery?
Yes, someone needs to be available to receive the mattress. If you can't be there, a friend or neighbor can sign for it.
How much is delivery?
Free. Always.
Warranty and Finances FAQ
What is your warranty policy?
You can read the full details at oliverandsmith.com/pages/warranty.
How do I register my mattress for warranty?
Register at oliverandsmith.com/apps/warranty/registrants/new right after purchase.
How do I make a warranty claim?
Email support@oliverandsmith.com with your order details and a description of the issue. We'll get back to you fast.